JustAnswer is an online question-and-answer service that connects users with experts in various subjects. Users can ask questions and receive typed responses, or for an additional fee, speak with an expert on the phone. The platform has been around for over two decades and has a large pool of verified experts in various fields. However, JustAnswer is not the best or most reliable option for getting academic help.
The advice provided by the experts is great, but the service automatically signs users up for a monthly membership and refuses to refund money unless they read the fine. The “7-day free trial period” is a big scam. JustAnswer claims to be the best website for online tutoring, but it is important to note that the Verified Experts on JustAnswer.com are thoroughly vetted and experts in their fields.
JustAnswer has an average rating of 2.8 stars out of 5 based on 20,000+ customer reviews on trusted review sites. However, scams are common, and legitimate experts are not just the majority of the site. The site has an A rating from the Better Business Bureau (BBB).
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Is JustAnswer safe to use?
JustAnswer ensures the credibility of its experts by requiring them to have recognized credentials in their fields, such as a lawyer’s, doctor’s, or veterinarian’s license, or years of experience in a specific specialty. Once an expert is applied, a third-party service verifies their identity and at least one relevant credential. After approval, the expert is subject to customer, peer, and secret shoppers ratings, which are displayed on the website. JustAnswer uses an algorithm to remove experts who fail to meet advisory board standards.
Why is JustAnswer taking money from my account?
JustAnswer is a subscription-based service that requires a monthly membership fee, with a discounted initial one-time fee for a 7-day trial period, followed by subsequent monthly charges until the trial period ends. It should be noted that the provision of upgraded services, such as telephone consultations with a technical expert or remote IT assistance, may result in a one-time charge. Such charges can be identified on the bill and detailed on the Order History page.
Is it hard to cancel from JustAnswer?
To cancel your JustAnswer membership, visit the JustAnswer website, click on the “My Account” tab, then “Membership” panel, and click on the “Cancel membership” button. Enter your password and click again. You will receive an email confirmation of your cancellation, and your membership will be canceled at the end of your current billing period. Ensure you are logged in to your JustAnswer account before attempting to cancel.
Do you pay for just answers?
JustAnswer is a monthly membership-based service that provides ongoing access to professionals. Users are charged a one-time join fee and a monthly fee for platform use, which will recur unless canceled. Users can cancel anytime before future billing periods to avoid future charges. Exceptions may apply in certain instances or categories. Payment processing issues may occur due to various reasons, and users should review the following issues to determine if any apply.
Does JustAnswer refund money?
Should a refund be desired, the appropriate link may be utilized to initiate the process with the customer service department. There are three methods of communication available: chat, telephone, and email. The company’s areas of expertise include computer, email, financial software, Microsoft Office, networking, and software. Should you require assistance, you are invited to contact an expert or computer technician.
How long does it take to get an answer from JustAnswer?
The mean response time for queries is six minutes, with the majority of responses provided within 30 minutes. In periods of high demand, responses may take up to 24 hours. Notifications are transmitted via email, text message, and the website itself when a response is available.
Is it easy to cancel JustAnswer?
To cancel your JustAnswer membership, visit the JustAnswer website, click on the “My Account” tab, then “Membership” panel, and click on the “Cancel membership” button. Enter your password and click again. You will receive an email confirmation of your cancellation, and your membership will be canceled at the end of your current billing period. Ensure you are logged in to your JustAnswer account before attempting to cancel.
Why did JustAnswer charge me $30?
Just Answer is a subscription-based service that charges customers a fee unless they cancel their membership. In the case of customers who have purchased a single question, they must cancel their membership before 30 days have elapsed in order to avoid incurring further fees.
Is just answers free?
JustAnswer provides expedient and economical assistance from certified professionals such as medical doctors, attorneys, and automotive mechanics. While not free of charge, the fees are considerably lower than those typically associated with professional services.
What is the rating of just answer com?
JustAnswer has 1, 715 reviews on TrustPilot, with an excellent 9. 3 rating. One satisfied customer reported severe abdominal pain in their shih tzu, which was treated by a veterinary professional. The customer appreciated the personal contact and follow-up, and they plan to use the service again when necessary. Another customer described JustAnswer as the best online service they have ever dealt with, describing it as professional, courteous, caring, and truthful. They highly recommend the site for anyone seeking legal advice or any other related matters.
Why did JustAnswer charge me?
JustAnswer levies a fee on users for online chats with an Expert affiliated with one of their brands, the identity of which is not disclosed on the credit card or bank statement. Subscribers are billed on a monthly basis and receive an email notification confirming their membership status. Should users wish to cancel or terminate their membership, they are invited to contact JustAnswer customer service.
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